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账号被封了,"Used Item Sold as New" and "Not as Advertised" compla

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发表于 2016-5-27 13:04:38 | 显示全部楼层 |阅读模式
Hello,

Thank you for responding to our request for information. However, we still need more information regarding your plan of action for "Used Item Sold as New" and "Not as Advertised" complaints before we can reinstate your selling privileges.


What you can do

Reply to this email with a plan of action that contains the following:

1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.

For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.


What happens next

We’ll review the information you send and get back to you with an answer as soon as possible. If we can confirm the information you provide and your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.


Learn more

Sellers should understand our policies regarding product condition. To learn more, search “Prohibited Seller Activities and Actions”, “Product Detail Page Rules”, and “Condition Guidelines” in Seller Central Help.

Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.com/hz/contact-us).

We appreciate your cooperation and thank you for selling on Amazon.

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

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 楼主| 发表于 2016-5-27 13:05:14 | 显示全部楼层
着急,在线等。

该用户从未签到

发表于 2016-5-27 14:00:58 | 显示全部楼层
你是销售的是全新的产品 还是二手产品?
邮件是说你把二手产品当做全新产品来销售 而且没有有效的物流信息 导致投诉
你需要按照邮件要求提供计划
1.导致这次投诉事件的原因:建议可以从新手卖家平台政策了解不全面入手
2.给出改善计划:1.全面了解平台政策 2.积极处理这次投诉 最大程度满足客户要求 3.筛选供应商 物流商等
3.其他有助于你通过审核的资料:例如你有商标 或者授权啥的提交上去
申诉书一般不会一次性通过 要求提交多次属于正常现象 每次提交都要有所完善和修改

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发表于 2016-5-28 12:33:07 | 显示全部楼层
我跟你一样,更多了一个 'Not as describe',写了两次文章给 seller performance team,都是回覆跟之前同样的要求。问他可否集中解释那一方面问题,都像自动回复同样的要求。
你们有没有解决方法或seller performance team 的 manager 的 email ?
谢谢大家
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